Question 1

Estimated shipping times

Accepted Answer

Because of the delicate period all around the world, shipping times may be delayed.   I use 'Priority shipping service' very reliable and faster:   Switzerland:                 1 business day   North America:             3-7 business days Europe:                         2-5business days Australia, New Zealand and Oceania:                       6-10 business days Asia Pacific:                  5-12 business days Latin America and the Caribbean:                    5-12 business days North Africa and the Middle East:                  5-12 business days Sub-Saharan Africa:      8-12 business days   I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the poste service of your Country, a delay may occur by post during The Christmas holiday

Question 2

How much is shipping?

Accepted Answer

FREE  SHIPPING IN SWITZERLAND FREE WORLDWIDE SHIPPING FOR ORDERS OVER  $100   -EUROPE: From 10 eur to 19 eur - Others: From 11 USD to 24 USD   The prices will be calculated at the checkout or please contact me for more info

Question 3

How will my order ship?

Accepted Answer

IF THERE ARE NO DIFFERENT REQUESTS By the Swiss postal service from Lugano (Switzerland)   CUSTOMERS FROM SWITZERLAND:  sent with Priority Mail - Poste A   ✈ INTERNATIONAL SHIPPING: I use 'Priority shipping service' very reliable and faster, which means your order will receive priority handling, insurance ( until usd 150) and delivery confirmation. Note that you'll need to sign for the delivery.   The tracking service is not available for all country, but in rare case of lost packages, Swiss post will handle the case and if necessary reimbourse the items. ♥ PLEASE NOTE Customers from ITALY and Europe afraid about Customs and import taxes? Please contact me prior to making your purchase and I will do my best to find a solutions if it is possible.

Question 4

Customers from EU afraid about Customs and import taxes?

Accepted Answer

Please contact me prior to making your purchase and I will do my best to find a solutions, if it is possible

Question 5

The country you're shipping from?

Accepted Answer

Lugano Switzerland.   If you are a customer from Eu afraid of the duty. Please contact me prior to making your purchase and I will do my best to find a solutions, if it is possible

Question 6

How long does it take you to ship an item?

Accepted Answer

Once received the payment, From 2 to 15 business days for the items in the shops.

Question 7

How can I pay?

Accepted Answer

Customers from Switzerland: -Payments are accepted through Paypal/ Credit cards -E-banking -Swiss Poste   International customers: Payments are accepted through Paypal/ credit cards   If you need another payment option contact me at info@dendesignjewels.com

Question 8

Do you want your Christmas present to be delivered in time for the holidays?

Accepted Answer

Please observe the final deadlines to place orders. 
Switzerland 17.12.2019 
Europe        09.12.2019 
Other           01.12.2019

Your Order

Need Help?

Quick Links