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Dendesign Jewels

ph: 0041 (0)76 679 96 97

CH-6932 Lugano-Tessin 

Switzerland

Copyright© 2019 by Dendesign Jewels

All rights reserved

POLICIES

My email for additional information is info@dendesignjewels.com . Please feel free to email me with any questions you may have, I'll be glad to assist you! Thank you for contacting me!

PROCESSING TIME

How long does it take you to ship an item?

I process each order from 2 to 7 business days of receiving the payments.

As soon as I receive your payment I will contact you with confirmation of your order and before to ship I will send you the photos of the jewelry in advance and estimated shipping date.

        FREE WORLDWIDE SHIPPING

I ship worldwide from Lugano (Switzerland) by the Swiss postal service.

CUSTOMERS FROM SWITZERLAND

FREE Shipment (exclusive of any insurance costs) sent with Priority Mail - Poste A.

If you need tracking and an insurance mail this service will cost CHF 6

Estimated shipping times after receiving the notification:

1 business day
 

INTERNATIONAL SHIPPING:

I use 'Priority shipping service' very reliable and faster, which means your order will receive priority handling, insurance (until 150 USD) and delivery confirmation.

Note that you'll need to sign for the delivery.

The tracking service is not available for all country, but in the rare case of lost packages, Swiss post will handle the case and if necessary reimburse the items.

Usually, most of the packages arrive on time and safe but I cannot be responsible for postal delay.

Please contact me prior to making your purchase and I will give you more details about your country and if you need I can customize the shipping method according to your needs.

Delivery times estimated after receiving the notification, a delay may occur by post during the Christmas holiday:

North America:                                       3-7 business days

Europe:                                                  2-5 business days

Australia, New Zealand and Oceania:  6-10 business days

Asia Pacific:                                           5-12 business days

Latin America and the Caribbean:        5-12 business days

North Africa and the Middle East:         5-12 business days

Sub-Saharan Africa:                              8-12business days

Canada:                                                5-7 business days

Italy:                                                      2-4 business days

Russia:                                                 8-12 business days

United Kingdom:                                 2-3 business days

United States:                                     3-7 business days

All products will come with a very cool packaging, which is great for storing the product or as a gift box. Please see pictures of the packaging in the Packaging Page.

CUSTOMS AND IMPORT TAXES

Customers from Italy and Europe afraid about Customs and import taxes?

Please contact me prior to making your purchase and I will do my best to find a solution if is possible

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs and I have no control over these charges and cannot predict what they may be.

RETURN & EXCHANGE

I gladly accept returns and exchanges.

Just contact me within 14 days of delivery

Ship items back to me within 30 days of delivery

RETURN PROCEDURE

In case of a return, you must write before to info@dendesignjewels.com and I will contact you by sending all the instruction to solve the case.

PLEASE NOTE:

  • You are responsible for the delivery of the goods to my studio.

  • Items must be returned unworn and in their original packaging.

  • Only the purchase price of returned items will be refunded. No refund will be given for any other costs (shipping costs, taxes, customs duties or fees etc.) incurred to receive the goods. 

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. I can't guarantee that I will receive your returned item.

Once we receive your return, in the original conditions, we will do our best to issue as soon as possible a refund.

But please contact me if you have any problems with your order we will find the best solution.

 

EXCHANGES

I gladly accept exchanges. If you wish to exchange your item, send me an email at info@dendesignjewels.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. I can't guarantee that I will receive your returned item.

PRICING POLICY

Prices are shown in Swiss Francs.They do not include  other potential applicable taxes (import duty, VAT outside Switzerland...) that will be directly charged to you.

PAYMENT OPTIONS

CUSTOMERS FROM SWITZERLAND:

  • I accept payment through Bank account or Postal Invoice, contact me at info@dendesignjewels.com and I will send you the procedure details.

  • All credit cards through Paypal payments.

  • All orders should be paid in full before shipping

INTERNATIONAL CUSTOMERS

  • Payments are accepted through Paypal, a secure online payment system that is very easy to use. You may already have an account. If not, you do not need to sign up to use this service and can pay directly through Paypal using a debit or credit card.

  • All orders should be paid in full before shipping

  • Contact me at info@dendesignjewels.com if you need another payment option

PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfil your order

  • For legal reasons (like paying taxes)

CARE GUIDE

All the jewellery pieces are one of a kind, handmade and handcrafted with love, care and attention.

To maintain the longevity of the pieces, please

  • Remove when using toiletries and cosmetics (soap, cleaning products, body lotion, creams)

  • Avoid wearing when showering, going to the sea or a swimming pool.

  • Avoid spraying perfume.

  • Keep away from extreme temperatures, humidity and sunlight, and avoid wearing your jewellery when using bleach.

  • Avoid wearing jewellery when exercising, sweat/salt can be harmful long- term

Dendesign Jewels are made with stretch lycra or textile wires. You can easily clean them with a damp cloth but taking care not to wet the metal parts. I recommend you not using too aggressive products.

Leave to dry flat.

To protect your jewellery, pieces should be individually placed in a pouch.
However, I inform you that in case of need I offer you a service of repair. Please contact me at info@dendesignjewels.com to know how to proceed.